At Fero Atelier, we take the privacy of our customers and visitors very seriously. This policy explains how we collect, use, and protect your personal information when you visit our website feroatelier.com and make purchases through it.
1. Data Controller
- Business name: Fero Atelier
- Owner: Ariadna Romero
- Address: Providencia 14, 08241 Manresa, Spain
- Contact email: help@feroatelier.com
2. Data We Collect
We collect the following types of personal data when you interact with our site:
- Identification data: first name, last name.
- Contact data: shipping address, email address, phone number.
- Payment data: processed securely through external payment platforms (we do not store your banking information).
- Browsing data: IP address, date and time of access, browser type (automatically logged by the server).
3. Purpose of Processing
We use your data for:
- Managing and shipping orders placed in our store.
- Responding to inquiries or requests submitted via forms or email.
- Complying with legal obligations (invoicing, accounting, taxation).
- Improving the user experience and the quality of our services.
4. Legal Basis for Processing
The processing of your data is based on:
- Performance of a contract: to process your purchases.
- Consent: when you voluntarily provide information via forms.
- Legal compliance: to issue invoices and comply with tax regulations.
5. Data Retention
- Orders and invoicing: retained for the period required to meet legal obligations (minimum of 6 years in Spain).
- Inquiries and forms: retained as long as necessary to handle your request.
6. Data Sharing
We may share your data with:
- Courier and logistics service providers to deliver your orders.
- Secure payment platforms (e.g., Stripe, PayPal) to process transactions.
- Accounting or tax advisory services to comply with legal requirements.
We never sell or transfer your data to third parties for marketing purposes.
7. User Rights
You have the right to:
- Access, rectify, or delete your data.
- Restrict or object to its processing.
- Request data portability.
- Withdraw your consent at any time.
To exercise these rights, contact us at help@feroatelier.com with your request and proof of identity.
If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD).
8. Data Security
We adopt technical and organizational measures to protect your information against loss, misuse, unauthorized access, disclosure, and destruction.
9. Changes to This Policy
We may update this policy to reflect legal changes or updates to our services. The latest version will always be published on this page, with the date of the last update.
📌 Important note: This policy complies with the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).