What is FERO Atelier?
FERO Atelier is a creative space where the tradition of knitting and crochet meets contemporary style. Each piece is thoughtfully designed and crafted to merge artisanal craftsmanship with modern fashion.
Where is FERO Atelier based?
FERO Atelier is based in Catalonia and operates online, shipping worldwide from our atelier.
Is my payment and my personal information secure?
Yes! All transactions on our website are protected with secure payment gateways so you can shop with confidence. Your information is protected and processed respecting the Spanish GDPR (Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo, de 27 de abril de 2016, (Reglamento general de protección de datos, RGPD) y la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD))
Do you offer free shipping?
Orders above 100 € or their equivalent qualify for free shipping. Shipping costs for smaller orders are calculated at checkout
Do you ship internationally?
We offer international shipping to most countries. Shipping fees and delivery times may vary depending on your location.
How long does delivery take?
Orders are usually processed within 2–5 business days. Delivery times depend on your region and shipping method, typically taking 5–10 days for EU orders and up to 15 days for international shipments. The delivery time once it leaves the atelier depends solely on the courier
What is your return policy?
As per the EU law (DIRECTIVA 2011/83/UE DEL PARLAMENTO EUROPEO Y DEL CONSEJO
de 25 de octubre de 2011
sobre los derechos de los consumidores) we accept returns within 14 days of delivery for unworn, unused items. Please contact us to receive return instructions and a return label.
How do I start a return or exchange?
Contact us at orders@feroatelier.com with your order number. Our team will guide you through the process and we'll happily help you out
Can I cancel or modify my order?
We can modify or cancel orders only before they are shipped. If you need to make a change, please reach out as soon as possible after placing your order.
Which materials do you use?
Our pieces are crafted from high-quality yarns chosen for their texture, comfort, and longevity. We make sure that all yarn comes from cruelty-free farms.
How do I care for my knitwear?
We recommend hand-washing gently in cold water, using mild detergent, and laying flat to dry. Avoid wringing or hanging to preserve the shape and quality of the knit. Each piece comes with care instructions
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options. All of them are available at checkout.
How can I contact customer support?
If you have any questions or issues, email us at help@feroatelier.com. We try to respond within 1–2 business days.